FAQs
Shipping
What are the shipping costs and time frames?
Shipping is free Australia wide and we do offer international shipping quotes, please contact service@ofdreamersanddancers.com.au to organise this.
Within Australia, time frames can vary but we aim to dispatch same day from Sydney, Australia and have your items to you within 2-4 business days. You can also pay $10 for express shipping which is delivered in approximately 1-2 business days. There may be slight delays during public holidays, weekends, sale periods and shipping delays that are beyond our control.
International taxes and duties?
Of Dreamers and Dancers shall not be held responsible for any possible duties and taxes which may be applied by customs in the country where delivery is placed. The responsibility for any customs duties, foreign taxes or other fees which may be imposed, rests with the customer.
Please note that Of Dreamers and Dancers does not have any control over these fees and we cannot advise as to what the costs will be, as they vary by country. For more information, please contact your local customs office. Keep in mind that we're not able to reimburse you for duties and taxes paid upon delivery.
Orders
How do I find my order number?
If you have an account, simply log in to your account to locate your order number! With every order, we send an order confirmation email to the email address used at checkout. Be sure to check all your inboxes as the email may be in your junk/spam folder!
Can I cancel or update my order?
If you need to cancel or make a change to your order, please reach out within 24 hours of placing the order to service@ofdreamersanddancers.com.au. We work hard to get your order dispatched as quickly as possible, so we may not be able to cancel or update your order upon request but will do our best.
Can I change my address?
Please reach out to us within 4 hours of placing your order and we will try our best to accommodate the change before the order is processed.We work hard to get your order dispatched as quickly as possible, so we may not be able to guarantee the change but will do our best. Once the order is shipped, it is out of our control to change the address but you can reach out to Australia Post with your tracking number that you will receive on dispatch of your order.
How can I track my order?
Once your order is packed and shipped, you’ll receive a tracking number via email notification.
Returns and Exchanges
Do you accept returns or exchanges?
For all information on returns and exchanges please refer to our returns policy
Product
How is Of Dreamers and Dancers made?
Of Dreamers and Dancers is committed to designing and manufacturing to the highest standards using only quality materials.
Each item is designed by our founder Rebecca Minervini in Sydney, Australia.
Our belief is that luxury should be accessible, affordable and most importantly unique! We are not a cookie-cutter jewellery brand and pride ourselves on our unique one-of-a-kind designs.
All of our pieces are tarnish-free, suitable for daily wear providing you follow our care instructions. All of our jewels are 100% nickel and lead-free. All our fine pieces are plated in thick 14k gold, rose gold or rhodium as well as using an e-coating for a premium finish. Our statement pieces are metallic plated alloy also using a protective e-coating. Our earrings have hypoallergenic stainless steel posts.
Please note we use semi-precious hand-set stones so slight imperfections and variances may occur.
Where is Of Dreamers and Dancers made?
Designed in Australia, Of Dreamers and Dancers takes pride in ensuring its pieces are of high manufacturing quality and we are intentional with every step we take in the design and production process.
We aim to create pieces that are as unique as you are with each design a one-of-a-kind concept developed by our designer, Rebecca Minervini, in Sydney, Australia. We then work closely with our production partners in Hong Kong to ensure this product is produced both ethically and to the highest of standards with a great emphasis on attention to detail.
Can I find out more about a specific product?
Of course. Please email us at service@ofdreamersanddancers.com.au with any questions you may have!
Do you have a warranty?
Yes, we offer a 12 month warranty on our designs. Please read more about it here
Will my jewellery tarnish?
With proper love and care, your Of Dreamers and Dancers jewellery will remain tarnish resistant and last you for many years to come.
Our Jewellery is made with a range of high-quality materials including 14k gold, rose gold and rhodium, semi-precious gemstones and Swarovski crystals.
How do I take care of my jewellery?
You can read more about our product care here.
What is rhodium?
Rhodium is a precious, silver-white metal that we use to plate our silver designs. Unlike sterling silver which can tarnish or go black over time, rhodium will stay shiny and bright.
What should I do if I am in between ring sizes?
If you find yourself in between ring sizes we recommend sizing up! If you have any questions please don't hesitate to contact us.
Gifting
Can I get my order gift wrapped?
No problem! Our jewels already come in a luxe copper box and satin pouch but if you would like a ribbon and gift card added to your order, just leave a note in the shopping cart that you would like gift wrapping and don't forget to include what you would like the card to say.
Payments
What payment methods do you accept?
You can pay for your order using a variety of payment methods! Your payment method is charged at the time the order is placed. This will ensure that your order is placed in the queue to be fulfilled and shipped as soon as possible.
Please note that once the order has been placed, we are unable to change the method of payment, all orders are placed in AUD currency.
We offer checkout options for:
Paypal / Shop pay / Google Pay / Afterpay
Simply click the preferred option during checkout and you will be asked to log into your account. Once the order is completed, you will be redirected to the Of Dreamers and Dancers website.
How do discount codes work?
Simply enter the discount code during checkout. There is a limit of one (1) discount may be applied to each order.
Of Dreamers and Dancers has the right to cancel orders that use more than one discount code.
Contact
Still have questions? We're happy to help! Please email us at service@ofdreamersanddancers.com.au and we will get back to you within 24 hours.